FAQs

What’s a bootjack and why do I need one?

If you own a pair of boots, then you need a bootjack. We’ve all been in those uncomfortable and awkward positions, hopping around on one foot, trying to get out of your boots or even having your loved one yank at your heel while you lay on the floor. It’s no fun and you can hurt yourself. A bootjack fixes all of those problems.  Simply slide your heel into the gap, put your other heel on the jack and lift your knee

How long will it take for me to receive my bootjack?

Anywhere from 3 weeks to 8 weeks, sometimes longer, sometimes shorter depending on the timing of your order. If you ordered an icon series this time could be reduced to 1 week depending on our currently inventory levels

What is the difference between "Natural" and "Polished" finishes?

Our bootjacks are powder-coated for weather protection which gives all bootjacks a semi-gloss finish from the clear coat

The "Natural" finish is just that, it’s how the metal comes from the folks who make the metal sheets at the mill. It is always a little different and no two bootjacks are the same. Compared to "Polished", it’s a darker shade gray. We cannot guarantee a specific shade of metal and there may be some patina or marking on the metal. The natural finish is our most popular finish

The "Polished" finish is a uniform, sanded finish that comes more of a silver or chrome color

What size shoe or boot does this fit?

It’s meant for boots, not shoes, but you can try them if you want. Our bootjacks should fit all men and woman sizes of western and work boots (except toddler sizes) 

Can I pick up my bootjack in Dallas?

If your bootjack is ready, you are welcome to come pick up in person and meet the team (we’re in 75214). We will refund 100% of shipping for in person pick-ups

Will this scratch my floors?

To protect your floors, we put rubber caps on the arches and a soft leather strip on the bottom tip of the jack. Should either of these fall off, please contact us and we will take care of it for you 

How exactly is it made and why so long?

Once we receive your order, we engineer your initials or brand to send to our CNC laser cutting table. The parts are cut, welded, cleaned, polished, packaged then shipped to our power-coating partners. This group sprays a durable semi-gloss clear coat that seals the jack. Finally, the bootjacks are shipped to our headquarters for leather wrapping by hand and fulfillment. Good things take time.

Can you paint or color the bootjack?

Long story short, no. Currently we only offer the "Natural" and "Polished" finish, neither are painted, just clear powder-coated. You can paint it if you want though!

What is the return policy?

If you would like to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond with options for your return and make things right 

What is Metals Unlimited?

This is our original LLC that we use for other metal goods

What is your warranty?

Lifetime. These are a lifetime investment that will never fail you. If the leather begins to fray or come undone, or you experience any other issues, send it back and we’ll refurbish free of charge